Pre-Swim Information

• Please do not feed your pet for at least 2 hours before and after each session.
• Please make sure you have completed the referral form prior to your session.
• Please bring a blanket, fleece or coat for your pet to wear after the session (especially during colder weather) to help keep their muscles warm on the journey home.
• Please make sure your pet has toileted before the session.
• Please contact us prior to the session if there have been any changes in your pet’s health since their last session. This will allow the hydro therapist time to contact your veterinary surgeon to discuss any issues.

Please contact us to postpone the session if your pet:

• Is a bitch in season
• Has an open wound
• Has suffered from vomiting and diarrhoea in the last 48 hours
• If your dog has a contagious condition such as kennel cough

Topical flea treatments must not be administered on the day or day before your pet’s swim, as the water in the tank will wash them off, making them ineffective.

Cancellation Policy:

Reasonable notice (at least 24 hours) must be given if you are unable to attend your appointment. If any appointments are missed without such notification, the session fee will still apply. We may also request that future appointments are paid for in advance.